Terms & Conditions
You can return your products within 10 days after receiving the products without any reason. There is no refund, only exchange option is available on our discounted products. Please read the "Distance Sales Regulation".
If the purchased product is unused, undamaged, the package is undamaged, and the product is an accessory or gift, it must be returned and re-sold without missing.
Accessories and discounted products are non-refundable. Discounted products are only available for exchange.
It is mandatory that the invoice issued on your behalf is sent to us with the product when shipping the product to be returned to us. All of our products are exchanged and refunded, only Accessory and discounted products are not refundable.
After the product has been returned to us within the above-mentioned conditions, the return of the product will be checked for compliance with the conditions. During the check-in process, refunds are made within 2 business days, in accordance with the form of payment for refunds that are deemed appropriate. When paying by credit card, the product price will be credited to your account within 1-10 days depending on your bank.
In case of any return and exchange requests due to a defect arising from the product, the provisions of the relevant legislation apply. you will be informed after the inspection of the product.
When your orders are delivered to you, you must open the package next to the cargo officer and look for any damage. In case of damage, do not receive the product and ask the cargo officer to keep a record.
Return And Exchange Address
Ziya Gökalp Mahallesi, Aymakop Sanayi Sitesi, Site A / 7 Block Floor1 - Basaksehir
Return and Exchange Advantages
If you make a shipment with our contracted cargo company (Aras Cargo) in all your returns and exchanges, you can send the shipping costs with buyer payment. If you ship with different cargoes, shipping costs will be yours.
For outside of Turkey: the shipping cost belongs to customer when sending from his location for exchange or return.